Issue:
After installing the latest build of Dynamics GP Toolbox, you receive the install/upgrade window when you log into Dynamics GP.
Cause:
This will happen if the latest build wasn’t installed on all workstations that currently have Dynamics GP Toolbox installed.
Example:
Dynamics GP Toolbox 16.0.3 was installed on workstations A and B, but it was not installed on workstation C which is still on 16.0.2. When a user logs onto workstation C, they receive a message saying that they need to update Toolbox because the server (table RSTB001) identifies they should be on Version 16.0.3. Before downloading and installing Toolbox for Dynamics GP 2016 to workstation C, the user runs the Installation Wizard, which sets the RSTB001 table field value back to Version 16.0.2. Now, when users log into workstations A or B, they receive the message asking them to update because the server identifies they should be on Version 16.0.2. This loop will continue until Toolbox for Dynamics GP 2016 is downloaded and installed on workstation C.
Resolution:
Install the latest build on all workstations with Toolbox. To see which workstations still need Toolbox installed, once you are logged into GP, go to one of the following windows:
- Toolbox Setup: Go to Dynamics GP | Tools | Setup | Toolbox | Toolbox Setup.
- Toolbox Registration: Go to Dynamics GP | Tools | Setup | Toolbox | Toolbox Setup and then click Registration.
To see what version the server table (RSTB001) has in it, go to the following window:
- Rockton Software Support: Go to Help | Rockton Software Support.
To install Toolbox, follow the steps in Knowledge Base article: Installing a Rockton Software product: First install or installing the latest build/newest version.
Note: Our Version Pro tool is a free tool and keeps track of each product you have installed at the GP system level and takes the next step in ensuring that each and every workstation on your network is on the same version for every product. Contact our Sales or Support team for Version Pro registration keys (sales@rocktonsoftware.com or support@rocktonsoftware.com).