Processes that we have set to run in GP are not completing after installing the Dynamics GP Toolbox

Issue:

Processes that we have set to run in GP are not completing after installing the Dynamics GP Toolbox

Causes: 

Cause 1:

Periodic check priority is set too low for the Inactivity Timeout tool and/or the System Lockout tool causing these tasks to run prior to other tasks.

Cause 2:

The latest build of Dynamics GP Toolbox is not installed.

Resolutions:

Resolution 1:

If you are using the Inactivity Timeout tool, follow these steps:

1. Go to Microsoft Dynamics GP | Tools | Setup | Dynamics GP Toolbox | System Settings.
2. In the Dynamics GP Toolbox System Settings window, double click Inactivity Timeout.
3. Click Advanced.
4. In the Inactivity Timeout Advanced Settings window, change the Periodic Check Priority from 50, for example, to a higher value to allow your other tasks to run first.
5. Click OK.

If you are using the System Lockout tool, follow these steps:

1. Go to Microsoft Dynamics GP | Tools | Setup | Dynamics GP Toolbox | System Settings.
2. In the Dynamics GP Toolbox System Settings window, double click System Lockout.
3. Click Advanced.
4. In the System Lockout Advanced Settings window, change the Periodic Check Priority from 50, for example, to a higher value to allow your other tasks to run first.
5. Click OK.

Resolution 2:

Install the latest build of Dynamics GP Toolbox by following the steps in Knowledge Base article:

Installing a Rockton Software product: First install or installing the latest build/newest version: https://www.rocktonsoftware.com/gp/resources/knowledge-base-item/lists/kb_allproducts/installing-the-latest-build-newest-version.