This article replaces TK00139.
Error:
When attempting to open the PC System Setup window, you receive the following error.
Cannot retrieve Windows Domain information at this time. You will not be able to assign a Windows User until the Windows Domain information can be retrieved.
Cause:
This error has been documented as a software bug on Project Cost versions 14.2, v6.2, and 16.3.
Resolutions:
Resolution 1:
Upgrade your version of Project Cost.
- Go to the Product Downloads page.
- Under Product, select Olympic Project Cost.
- Under All Version, select the GP Version you use.
- Click Download Selected. The file is typically saved in your download folder. You can save the file to the location that works best for you.
- Have all users log out of Microsoft Dynamics GP and make a complete restorable backup.
- Open the folder that you downloaded in step 4.
- Follow the steps in the ‘PC Upgrade Guide’ file.
Resolution 2:
Create a new security Active Directory group called ‘Project Cost’ to add the appropriate users.
For more information on creating a new Active Directory group, click here.
Note: Work with your IT Department for assistance.