When print or exporting a Crystal report using DRM I get a RSCI.EXE Application Error, The instructions at “0x3C13b962” reference memory at ‘0x0000000000”. The memory could not be “read” error message.
This error message is generated when the Crystal Integration exe file is in the Great Plains application folder and is referenced in the Crystal Report Engine field of the Dynamics Report Manager System Settings window.
Recommendation:
1. Remove the RSCI.exe file from the Great Plains application folder
2. Update the Crystal Report Engine field in the Dynamics Report Manager System Settings window to point to the DRMCI11.exe file