Knowledge Base

Rockton Software: Product Life Cycle

Issue You want to verify the current build of your product is supported. Recommendations If you are on an older build of our products, we recommend you update to the latest build for each product. The latest product builds are available on our...

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Creating a SmartList Object using SmartList Designer

Subject: The steps here describe how to add Auditor Reference fields to an Auditor SmartList Object using SmartList Designer. Resolution: On the Microsoft Dynamics GP menu, click SmartList. Click Auditor. Click the New button. Enter a SmartList...

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Users are not Logged Out Via Inactivity Timeout

Issue: Users are not being logged out when the Inactivity Timeout tool is enabled in Dynamics GP Toolbox. Resolution: To troubleshoot, select one user who should be logged out with the Inactivity Timeout tool. Then, go into the Security Task Setup...

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Contract Unit Prices are incorrect after Excel Export

Subject: After using the Excel Export, you notice that the Unit Prices are showing differently than the actual Contract in Omni Price for items.  See the example screenshots below. Contract shows the two item Unit Prices. The Excel Export...

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