Error: When you install a Rockton Software product, you may receive the following message. UNC is not supported Cause: Our products have an executable file that requires the product download files be located at a non-UNC path location. A non-UNC...
Issue: When you use Inspector to see table information, you do not see tables listed for some fields. More Information: When you see (L) as part of the field name, this means the field is a local fields on the window. Local fields are not stored in...
Issue: Unable to open the Sales Transaction Entry window because you receive a message stating another user is doing a Contract Mass Update. Cause: A user may be locked in the Contract Mass Update window for Omni Price. Resolution: Follow the steps...
Issue: After enabling the System Lockout tool, 'sa' is unable to log in to GP. They have been marked as an Excluded User. Cause: The 'sa' user is not part of an Excluded group. As of the following builds, you need to set up a User Group for the...
Error: You receive the following message when running Replace Report Writer Report in DRM. You are not privileged to run this report. Resolution: Resolution 1: If you set up a Launch Point with type 'Replace Report Writer Report', you will have two...
Issue: When printing a Crystal report, new data is not displaying. Resolution: DRM will not display refreshed data if Save Data in Crystal is marked. In Crystal Reports, click File. Unmark Save Data with Report. This needs to be unchecked for DRM...
Issue: Crystal reports is prompting for parameters twice in DRM. Resolution: If you are using Crystal Commands, the parameters will get pulled in by the command. The work around is to create a view or stored procedure. DRM does not work with...
Error: When running reports in DRM you receive the following error. Could not load a transcoding service - Xerces Panic Error Resolution: To resolve this error, follow these steps: 1. Right-click on the DRMCI11.exe. 2. Select Properties. 3. ...
Issue: You receive an Error 13 Type Mismatch when trying to print reports in Dynamics Report Manager. Resolution: This error occurs when the parameters in the report do not match the setup in DRM. Open the report and count the number of parameters,...
Issue: When installing DRM it requires the full version of Microsoft .NET Framework 4.0 to be installed and not just the Client Profile version. More Information: DRM includes a report engine that requires different report viewers for different...