In the User Security Setup window, I have Alternate/Modified Forms and Reports ID showing DEFAULTUSER. What else does a User need for access to DRM? Please be sure that each User that needs access to DRM has the DEFAULTUSER Security Task in at...
I have a report setup with the Print Orientation setup to Force Landscape, but the report continues to print Portrait. How do I get it to print in Landscape format? Below is a list of items you will want to check: 1. Verify you are on the latest...
When print or exporting a Crystal report using DRM I get a RSCI.EXE Application Error, The instructions at “0x3C13b962” reference memory at ‘0x0000000000”. The memory could not be “read” error message. This error message is generated when the...
Can we run multiple instances of DRM on one server? Yes, you can run multiple separate instances of DRM on one server. However, you must have multiple separate instances of GP in separate instances of SQL Server as well. In addition, the separate...
How do I resolve a Runtime Error 'Microsoft Visual C++ Runtime Library. Program:...RocktonReportEngine.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more...
Why does the Report E-mail Queue show "Waiting for File", then sit idle? The Report E-mail Queue window will process and close on its own, but may take two to three minutes to do so. That happens as a result of a timed process that runs every...
Why does a report flash then disappear when I am printing it to the screen using the Viewer? When printing a Crystal report to the Viewer in DRM, the Crystal print engine process looks at several things including the printer ID, before displaying...
Is there a report in DRM that shows me what User or Company has access to the reports and Launch Points? Yes. There are three reports available. They are: Report and Launch Point Access Company Access User Access Steps: In GP, go to...
How do I set up DRM to print a report from the SOP Entry print button to the Viewer and a designated Printer, simultaneously? Set up a report in DRM and set the Destination to Viewer. Set up a duplicate report in DRM and set the Destination to the...
Why is my report not printing to my workstation default printer? If the ‘Printer ID’ is left blank, DRM will print the report to the default printer saved on the report. If you wish to print a report to a default printer for a workstation, add the...