Knowledge Base

Registration key error message

When entering our Omni Tools registration keys I’m getting a “Registration key expired 0/0/0000.” Message followed by “Caution! The old Omni price installation window is about to open. Do not use this window unless...

read more

Restoring Palettes

How can I restore a Palette that was accidentally cleared? You can restore all of GP to the latest backup, but you will lose day(s) of work with this method. Recommendation: Manually re-build the palettes by going to the Omni Tools > Omni Menu...

read more

Omni Tools Modules are not listed

I can find the Omni Tools palette but none of the modules are listed, what now? None of the modules have been activated. Please open the Omni Tools install window with the following steps and complete the installation process. Select Help >>...

read more

OTScript.log file

What is the OTScript.log in my GP application folder used for? In an earlier build of Omni Tools, a debugger line of code existed that created the OTScript.log file. This code has been removed in the latest build of the GP Toolbox. Recommendation:...

read more

Preventing access to the Omni Tools Login window

How can we prevent Users in a Citrix or Terminal Services environment from accessing the Omni Tools Login window, but still allow Powerusers access? Security access to the Omni Login window can be set-up from GP Security. You can grant or revoke...

read more

Locked Users table location

Why am I getting prompted to enter a location for the Locked Users table? When using the feature to lock Users out of Dynamics GP after they have made three unsuccessful password attempts by checking the box at the bottom of the Omni Tools - Omni...

read more

Old build number stays the same

When installing the latest build of a product, it won’t update the build number, and the old build number stays the same. Why? We’ve had specific experience with this on an upgrade of Omni Tools v9 build 2 to build 5.  When installing build 5 over...

read more