Error: You are receiving the following message when entering line items on a sales document. The default price level has been used for this item. Use the Sales Customer Detail Entry or Sales Item Detail Entry window to enter a different price...
Subject: The benefits of having an Annual Maintenance Agreement for Rockton Products. Information: The benefits of having an Annual Maintenance Agreement Having (AMA) will save you time, money, and give you access to the latest and greatest of the...
Issue The 'Checking for Newer builds' process is taking several minutes to run each time a user logs into Dynamics GP on a Terminal Server. Cause There is likely a service stuck that is affecting the 'Checking for Newer builds' runtime. Resolution...
Subject: Explains how to create a new security task for SmartList. Resolution: Navigate to Microsoft Dynamics GP | Tools | Setup | System | Security Tasks. In the Security Tasks Setup window, open an existing task, or create a new task to find the...
Subject: You are using a 64 bit operating system and 64 bit SQL server and would like to use Rockton Software products. Information: All of our products will work in a 64 bit environment. Our product system requirements are the same as GP system...
Error After entering your registration information, you are receiving the following error message: Key is invalid. Causes Incorrect Site Name (See Resolution 1). Additional Users have been added (See Resolution 1). Upgraded the version of the...
Issue: You would like to do a mass update of the *.cnk file for Rockton Software products using a batch file. Recommendations: You can use this batch file information to do a mass update of workstation *.cnk files. *Please read all of the...
Subject: Explains where to install products purchased from Rockton Software to use with Microsoft Dynamics GP. More Information: Our products are 2-tiered just as GP is a 2-tier application. This means products are installed on the client side, as...
Subject: Installing a Rockton Software product on a Terminal Server. Resolution: The installation steps are the same as found in the Install KB article, however, when you install on a Terminal Server, you must have Administrator rights and you must...
Issue: You use automation to upgrade workstations and servers and would like to upgrade Rockton Software products as well. Resolution: Typical GP product add-ons are installed by simply copying a .cnk file to the GP folder, as are Rockton Software...