How do I completely uninstall Crystal 8.x when converting from Crystal Integration to DRM?
WARNING: Before uninstalling CE, make certain that any files you wish to retain have been backed up or moved to a new directory location. This is especially important if the computer stores Crystal Reports files as this method will remove all Crystal Decisions products.
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After using Add/Remove Programs to remove CE, complete the following steps to completely uninstall CE:
1. Open Windows Explorer and expand the %systemroot% directory. For Windows NT 4\2000 this is generally the Winnt folder.
2. Delete the \Crystal subdirectory and its contents.
3. Expand the \System32 subdirectory on Windows NT 4\2000. Find the following files and delete those that are Crystal Version 8.0, or previous (right-mouse click on the file | Properties | Version):
Crbas*.*
Crdb*.*
Crgup*.*
Crheapalloc.dll
Criadx*.*
Crinf*.*
Cror*.*
Crpaig80.dll
crpe*.*
Crsyb*.*
crutl*.*
Crxml*.*
Ebus-3*.*
Etc-1-*.*
Exlate32.dll
Htmlr*.DLL
nsclient.dll
OMNI*.DLL
p2bdao.dll
p2ctdao.dll
p2irdao.dll
p2sevt.dll
p2sodbc.dll
p3ddoen.dll
p3rdoen.dll
p3seven.dll
p3soden.dll
p3tdoen.dll
r3exlen.dll
STRINGres_en.DLL
4. Expand the Program Files folder and delete the Seagate Software subdirectory and its contents. If you installed to a different directory, remove that directory as well. (By default, some files will always be installed to the Program Files\Seagate Software directory.) If you are using Crystal Enterprise 8.5 you will also need to remove the Program Files\Crystal Decisions directory.
5. For Crystal Enterprise 8.0 you will need to delete the Seagate Software registry keys using the Windows Registry Editor as follows:
a. Click Start > Run, type “Regedit” and click ‘OK’.
b. Expand HKEY_LOCAL_MACHINE\SOFTWARE. Delete the Seagate Software subkey.
c. Expand HKEY_CURRENT_USER\SOFTWARE. Delete the Seagate Software subkey.
d. Close the Registry Editor.
Crystal Enterprise is now completely uninstalled.
Also, ensure that you do not have multiple versions of the MSVBVM60.dll file existing. Please follow these steps:
1. Do a complete search on the workstation and server to find all of the MSVBVM60.dll files.
2. Right-mouse click on each MSVBVM60.dll file in your search results to find the most recent version
3. Overwrite the older MSVBVM60.dll files with the most recent version of the file.
4. Copy the most recent version of the MSVBVM60.dll to the GP Application folder