Issue:
After installing the latest build of Auditor, you receive the install/upgrade window when you log into Dynamics GP.
Cause:
This will happen if the latest build wasn’t installed on all workstations that currently have Dynamics GP Toolbox installed.
Example:
Auditor 16.0.3 was installed on workstations A and B, but it was not installed on workstation C which is still on 16.0.2. When a user logs onto workstation C, they receive a message saying that they need to update Auditor because the server (table RSAS003) identifies they should be on Version 16.0.3. Before downloading and installing Auditor for Dynamics GP 2016 to workstation C, the user runs the Installation Wizard, which sets the RSAS003 table field value back to Version 16.0.2. Now, when users log into workstations A or B, they receive the message asking them to update because the server identifies they should be on Version 16.0.2. This loop will continue until Auditor for Dynamics GP 2016 is downloaded and installed on workstation C.
Resolution:
Install the latest build on all workstations with Auditor. To see which workstations still need Auditor installed, once you are logged into GP, go to one of the following windows:
- Auditor Setup: Go to Dynamics GP | Tools | Setup | Auditor | Auditor Setup.
- Auditor Registration: Go to Dynamics GP | Tools | Setup | Auditor | Auditor Setup and then click Registration.
To see what version the server table (RSAS003) has in it, go to the following window:
- Rockton Software Support: Go to Help | Rockton Software Support.
To install Auditor, follow the steps in Knowledge Base article: Installing a Rockton Software product: First install or installing the latest build/newest version.
More information:
Auditor will not track changes if the workstation builds are out of sync. In other words, Auditor will not track changes on the client machine if the Server has build 6 installed and the client machine has a different build number (e.g., build 3) installed.
Our Version Pro tool is a free tool and keeps track of each product you have installed at the GP system level and takes the next step in ensuring that each and every workstation on your network is on the same version for every product. Contact our Sales or Support team for Version Pro registration keys (sales@rocktonsoftware.com or support@rocktonsoftware.com).