Users are not Logged Out Via Inactivity Timeout

Issue:
Users are not being logged out when the Inactivity Timeout tool is enabled in Dynamics GP Toolbox.

Resolution:
To troubleshoot, select one user who should be logged out with the Inactivity Timeout tool. Then, go into the Security Task Setup window (Tools | Setup | System | Security Tasks) and fill in the following areas with the information below. In order for the user to be kicked out, they need to have the Security Task assigned to them.

TaskID = Select the TaskID that is used, for example the DEFAULTUSER TaskID.
Category = System
Product = Dynamics GP Toolbox
Type= Tools
Series = 3rd Party

Note: Verify the user has a Security Task, such as DEFAULTUSER, assigned to one of their ‘assigned’ roles that includes the ‘Inactivity Timeout’ tool.

Try the following:

1. Create a new User Group for testing.
   1. Go to Microsoft Dynamics GP | Tools | Setup | Dynamics GP Toolbox | User Group Setup.
   2. Enter a User Group ID, for example USER.
   3. Enter a Description.
   4. Mark the User you are testing.
   5. Click Insert.
   6. Click Save.
2. Go to Microsoft Dynamics GP | Tools | Setup | Dynamics GP Toolbox | System Settings.
3. Double-click Inactivity Timeout.
4. Add the new User Group by clicking the ‘+’ and selecting the group.
5. Double-click on the User Group ID to open the Settings window.
   1. Be sure the User Group is INCLUDED.
   2. Set the ‘Minutes Inactive Before Timing Out’ to 2 minutes.
   3. Click OK on the windows to save the changes.
   4. Log out of Dynamics GP and log back in as the user.
6. After all the startup windows have been closed, let GP sit untouched for at least 3 minutes.

Note: If you are using multiple servers, such as Terminal Servers, plus any regular servers, you will want to make sure that Dynamics GP Toolbox is installed on all of them. If Toolbox is not installed on all locations of Dynamics GP, then it may not work correctly.