Product Life Cycle

Support Life Cycle

Rockton Software will attempt to provide support to users on older versions as much as is possible and within reason. We may run into some limitations if the customer is on an older or unsupported version of their ERP Platform.  If a bug is found in an older release, this may mean that the only recourse is to upgrade to a supported version of your ERP Platform.

To ensure you are running a supported version, please consult with your Partner or your ERP publisher.

Why is it important to be on a supported version of your ERP?

  • You will have access to full support.
  • You will   have access to product enhancements and bug fixes.
  • You will minimize and/or avoid additional support, upgrade and/or consulting fees.

Have Questions?

If you have questions regarding an unsupported product version, please visit our extensive Knowledge Base, as articles for past versions and builds may help solve your problem. As always, you may contact support@rocktonsoftware.com with any further questions.