What Is Included In My Monthly Subscription of Rockton Pricing Management?
RPM Monthly Subscription Inclusions
At Rockton Software, our mission is clear: “We improve the lives and business success of our employees and customers.” We achieve this by crafting high-quality software and delivering exceptional service. When you choose Rockton Pricing Management (RPM) you’re not just purchasing a product; you’re entering a partnership designed for mutual success. So besides access and usability to Rockton Pricing Management itself, here’s what else you can expect and is included in your monthly subscription:
Transparent and Predictable Pricing
We believe in complete transparency. Our pricing is straightforward, with no hidden fees or unexpected costs. You can view the exact pricing for any RPM tier level by clicking the here on our website. This clarity ensures you know exactly what you’re investing in, allowing for better budgeting and financial planning.
Unlimited Access to Reliable, Timely Support
Your monthly subscription includes unlimited access to our talented technical support team. Whether you prefer phone, email, or web conferencing, our experts are available from 7 am to 4 pm MT, Monday through Friday. This means you can reach out as often as needed without worrying about additional costs. Our goal is to remove barriers, ensuring you feel comfortable seeking assistance whenever necessary.
Continuous Product Enhancements and Upgrade Protection
We are committed to keeping our software at the cutting edge. With an active subscription, you receive free product enhancements and upgrades. This ensures your software runs smoothly, even as technology evolves. You’ll be the first to know when a new build is available, allowing you to take advantage of the latest features and improvements.
Ongoing Pricing Design Support
As your company evolves, we’re here to help you with the next great idea you have for pricing, and can assist with design to make sure your new ideas integrate well with your existing configuration.
Dedicated Customer Account Manager (CAM)
Our commitment to your success includes providing a dedicated Customer Account Manager. Your CAM ensures you continuously find value in our products and relationship. They keep you informed about the latest enhancements, educational materials, and provide a channel for feedback. This collaborative approach allows us to continually improve our offerings based on your insights.
The Cost-Effectiveness of Our Subscription Model
Traditional support plans or pay-as-you-go models often come with limitations such as restricted support hours, longer response times, and basic issue resolution. A typical support case can cost $250 or more, and average support plans can range from $1,000 to $5,000 per month. In contrast, our all-inclusive subscription model offers predictable costs, continuous support, priority service, regular updates, access to expertise, proactive maintenance, and scalability. This comprehensive approach ensures you receive maximum value without unexpected expenses.
What Happens If Your Subscription Lapses?
We understand that situations arise. If your subscription lapses, you won’t have access to the benefits listed above, including support, enhancements, upgrades, and the CAM program. However, our team is ready to assist you in getting back on track. Whether you need to switch tier levels, require support, or have upgraded to a newer version of RPM, our sales team will help reinstate your subscription. Please note that this may involve penalties or additional costs incurred by prior missed payments or updating to the latest version of our software.
We’re Here to Help
Your satisfaction is our priority. If you have any questions, comments, or concerns, please don’t hesitate to reach out. At Rockton Software, we don’t take our partnership lightly. Once you’re a customer, we collaborate with the goal of success for all.