Have you ever had to work over a weekend? Or work a few late evenings on an upgrade or an issue when other users are not in the system? Who do you call when something unexpected happens? ROCKTON! What makes our Dynamics GP support better than the rest is how we treat you. Even if we are away from our computers, we’ve made sure you have expert resources to help you any time of the day.
Our Support Team has Previous Experience in Microsoft Dynamics GP.
We know what we’re talking about because many of our team members came to Rockton after several years at Microsoft. Their in-depth work with Dynamics GP means we bring invaluable knowledge to the table, helping you learn how our solutions work with your ERP system. Not only that, but we’ve been around since 1999 so we’ve had plenty of experience in providing complete custom solutions that improve productivity and performance in Dynamics GP.
We Have a Variety of Resources to Help You Find What You’re Looking For.
We understand not everyone is an extrovert like us and that sometimes you need a solution ASAP when you’re in a pinch. To meet your needs, we’ve created an extensive library of media to reach all audiences, those who like to read while they sip on their favorite drink or who enjoy watching a video in their onesie. We got you.
Need a Tutorial or Fix a Problem? Refer to Knowledge Base.
Our website is a great place to start when you’re looking for self-support. We cover a large number of topics that range from possible error messages and “How To” steps to informational documents explaining specific product features in Knowledge Base. Simply, select the product and enter what you’re searching for into the search field. If you’re unsure, leave the field blank and find a list of all our Knowledge Base articles.
We’re always open to suggestions or requests on a Knowledge Base article. Feel free to let the Dynamics GP support team know what you’d like to know more about at support@rocktonsoftware.com.
Looking for More Information on Rockton Tools? Our Blog is the Place.
In our Blog, we provide in-depth information on popular topics, such as segregation of duties and productive habits. We also take a closer look at pricing strategies and Microsoft Dynamics GP tips to help improve your user experience. Just like the search in Knowledge Base, select a Rockton product you’re looking to learn more about and enter a topic or leave it empty to see all blogs on that product.
We’re Not the Only Ones Who Can Help with Dynamics GP Support.
Although we are confident that our expertise is enough to help you overcome any problem, we aren’t narcissists. Search engines, like Google or Bing, may point you in the right direction to help solve a specific issue. This is especially true for error messages. Sometimes, the error message may appear to be related to a Rockton product, but then can turn out it’s not. So, while you’re waiting for our Dynamics GP support hours or for us to get back to you, search around. It won’t hurt our feelings. In fact, we encourage it.
Want to Preview Our Tools? Watch a Video. We Have Several.
Most of our videos are less than two minutes long because your time is precious. In those two minutes, we’ll share our expertise on what our tools can do and how they can help you save time and energy. We truly believe in transparency, so we have a few longer videos from our long-term customers who use Rockton products daily to a full preview of what our product does. Go ahead, browse our video library.
We’ll Give You a Recommendation Based on What You Need.
We have many products that will help you work simpler and easier®, but which do you choose? We need to get to know you a bit before we can give you a recommendation. That’s why we encourage you to reach out so we can give you the best advice. During our initial meet-and-greet, we’ll ask discovery questions to determine what your main issues are and what you are trying to resolve. When we offer a recommendation, we will offer you a personalized demo to help you understand how the product works and to truly see if it will work for your business. In addition, we offer a free 30-day trial so you will be able to test our products in your system and see the data for yourself. We are available for any assistance if you decide you need it.
Our Focus is Strictly on You.
For over 20 years, we’ve taken your struggles and turned them into solutions. We are constantly improving and updating our products to make sure that you have the best experience possible. Conversations with our customers and users like you help us determine new features that better suit your needs. With that said, we invite you to send us a message or visit us at different conferences and User Group chapter meetings to let us know what’s troubling you. We may have already created a solution, or you could be our next muse.
How to Reach Our Dynamics GP Support
If you have support related issues, please reach out to support@rocktonsoftware.com. If your request is urgent and can’t wait until the next support day, mark the email urgent and we will respond as soon as we are able. If you need temp keys, registration keys, or are looking for more information or want to set up a demo, contact sales@rocktonsoftware.com.
